Frequently Asked Questions

To help answer a few of the more common questions please browse through these sections. Click the menu below to skip directly to the section you want.

FAQ - Billy G's Cookie Dough

FAQ - Walk-a-thon

FAQ - Raffles

FAQ - General Fundraising

FAQ - Billy G's Cookie Dough

Q: How soon can I start my fundraiser?

A: As soon as you select your fundraiser dates and fax or send on-line your booking form, we will mail or courier your fundraising packages so you can get started! If you want to commence your fundraiser months out according to your plan of fundraising events, please send your booking form as soon as possible and we will schedule to send the required order forms well in advance of the day that you want to send them home.

Q: Do you provide the fundraiser order forms?

A: Yes, we provide your required number of pre-printed order form brochures that you send home to your families/members. We suggest one order form per family.

Q: Do you provide other support information?

A: Yes, when we send the order form brochures, we also provide you with the details to download the accounting software program, from our website, that automatically tallies everything for you. We will also email you an Excel order form for the products and prizes if you don’t want to use the accounting software program, and also Parent’s Letters for you to send home with the order forms and Parent’s Reminder Letters. We also email a Co-ordinator’s Information Brochure which assists your co-ordinator with great information on how the cookie dough fundraiser works and suggestions on how to effortlessly and successfully run the fundraiser. We also provide posters to advertise your fundraiser, all free of charge.

Q: How long should we run the fundraiser?

A: Don’t run it over too long a period as your families/members will become too complacent. It is suggested that you run the fundraiser over 2-3 weeks, including 2 weekends.

Q: What is the turnaround time from the time we place our order for the delivery of the cookie dough and prizes?

A: We deliver the cookie dough 14 days after the receipt of your order on the day requested by you. We store our cookie dough in warehouses in all Capital Cities so the cookie dough is despatched "locally". Some deliveries to country towns have specific days for delivery and we'll discuss this with you in advance so you can set your requested delivery day. Within 48 hours of receiving your order we will email an invoice and we require payment 7 days before your delivery so that we can make all of the necessary delivery arrangements. The 14 day turnaround also allows you some "breathing space" for any late orders that you might receive. It also allows you time to get your "band of helpers" together on the delivery day.

The prizes are despatched from our H.O. warehouse as soon as possible from receiving your order so that they can arrive before the delivery of the cookie dough. This enables you to hand out the cookie dough and prizes together.

Q: Could you explain the delivery process?

A: Our trucking company will arrive at your delivery location on the scheduled date and within a 2 hour time frame, for instance between 9am and 11am. We suggest that you get your “band of helpers” to attend from 11am so they’re not sitting around too long if the delivery is towards the 11am time. It is imperative that someone counts the cartons on delivery and before signing the delivery docket.

Q: How long can the dough remain unrefrigerated during the delivery?

A: You don’t need a freezer or refrigerator to store the cookie dough. The dough will arrive frozen and may remain unrefrigerated for up to 6-8 hours between the delivery and distribution to your family/members. The great thing about our product is it can be refrozen or refrigerated by your families if it thaws out.

Q: How do we distribute the cookie dough to the parent’s/members?

A: Place each product in separate piles. To make the packing process easy, the accounting software also produces picking slips for each family/member that have placed an order with you. The picking slips show the student’s/members name, class/team, and the products and number of tubs ordered. Print off the picking slips, pack the orders accordingly and stick the picking slip to the order. If you have the opportunity, have someone come through and double check that the orders have been packed correctly.

It is recommended that you have 2 people to pack the orders for each 100 tubs ordered.

Q: I'm not with a fundraising organisation. Can I still purchase your products?

A: As we don’t sell our cookie dough in the supermarkets which ensures the fundraiser is always popular and successful as the parents/members of the fundraising organisation can only purchase the cookie dough through the organisation, we receive many requests from the public to purchase our cookie dough once they’ve used all of their cookie dough. We can direct you to a fundraising organisation in your area running the cookie dough fundraiser and you can order through them.

Q: How many cookies and biscuits can be made from one tub?

A: Each tub yields 52 x good sized 25g cookies. You’ll be so surprised at the economy of the tubs.

Q: How much does a tub weigh?

A: Tubs each weigh 1.3kg and are filled by weight, not by volume.

Q: What is the ingredient and nutritional information for the cookie and biscuit dough?

A: Click here for all of the Ingredient and Nutritional Information.

Q: What is the shelf life of the cookie and biscuit dough tubs?

A: The cookie dough tubs keep for approximately 6 months from our production date or up to the best before date or 4 weeks in the refrigerator from the time you thaw the cookie dough.

Q: Do you have to bake the whole tub of cookie dough at once?

A: No, you may scoop out only the desired amount and place the remaining dough back into the freezer or refrigerator.

Q: Can the cookie dough be refrozen after it has been thawed?

A: Yes. The cookie dough can be thawed and refrozen up to 5 times.

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FAQ - My School Walk or Run For Fun

Q: How does the fundraiser work?

A: This is a sponsorship fundraiser where your students are asked to gain sponsorships for your event. We provide quality and exciting prizes to enhance the motivation of your students to maximise the sponsorship $ that they raise which in turn increases the amount of money you make.

Q: Does this fundraiser generate high profits for our school?

A: All schools are different but generally this is a highly profitable fundraiser. You will be so surprised with the results and just as importantly by the ease of running it.

Q: Is it difficult to set up our event for the A-thon fundraiser?

A: No. You can easily link the fundraiser with already scheduled and annual events such as your school cross country or sports carnival. Sometimes your HPE teacher can incorporate the walk-a-thon into regular PE classes. A number of schools run the walk-a-thon event in the final week of a term when school activity is starting to wind down. Teachers take their year students down to the school oval and walk the oval depending on the age group of the students. For instance Year 1 and 2 students may walk 1-2 laps of the oval, rising to 4-5 laps for the Year 6 or 7 students.

Q: How soon can I start my fundraiser?

A: As soon as you select your fundraiser dates and fax or send on-line your booking form, we'll mail or courier your fundraising packages so you can get started! If you want to commence your fundraiser months out according to your plan of fundraising events, please send your booking form as soon as possible and we will schedule to send the required sponsorship forms etc well in advance of the day that you want to send them home.

Q: Do we have to pay any money up front?

A: No. This is a sponsorship drive whereby we supply all the materials up front for your fundraiser with no up-front payment from you. Your participants raise sponsorships for your event, who then return their sponsorship brochure and monies to you. You have the money in your bank account and pay us after sending your prize order to our office. It is a very simple fundraiser.

Q: Do you provide the sponsorship brochures?

A: Yes, we provide your required number of sponsorship brochures that you send home with all of your students.

Q: Do you provide other support information?

A: Yes, when we send the sponsorship brochures, we also send you the easy to use accounting software program that automatically tallies everything for you. We will also email you an Excel order form for the prizes if you don’t want to use the accounting software program, and also Parent’s Letters for you to send home with the order forms and Parent’s Reminder Letters. We also email a Co-ordinator’s Information Brochure which assists your co-ordinator with great information on how the walk-a-thon/fun run fundraiser works and suggestions on how to effortlessly and successfully run the fundraiser. We also provide posters showing the prizes on offer to advertise your fundraiser around your school, all free of charge.

Q: Are we charged extra for the incentive prizes?

A: No. We only charge you between 30%-40% (+GST) of the sponsorship $ raised which includes the supply of all of the incentive prizes. You have absolutely no other costs.

Q. Are we charged extra for the 600ml Frantelle Natural Spring Water and Quelch Juice Sticks?

A. No. We supply these free of charge. They are delivered to your school before your event.

Q: How long should we run the fundraiser?

A: Don't run it over too long a period as your students/families may become too complacent with your fundraiser. It is suggested that you run the fundraiser over a maximum of 4 weeks.

Q: What is the turnaround time from the time we place our order for the delivery of the prizes?

A: We ship your prizes within 7 days after the receipt of your prize order.

Q: How do we distribute the prizes to the students?

A: Our easy to use prize tally management computer program will produce two reports to make the distribution so easy. Place each prize in separate piles on table tops. The teacher’s common room is a good place between school breaks. Print off the report that shows the class summary of prizes and also the report that shows the list of students in each class and the prize(s) that they have chosen. Pack the total prizes required for each class in their own box and add the report that shows the list of individual students and the prize(s) to be given to them. Take the box to the classrooms and hand out the prizes or ask the teachers to hand out just before the end of the school day.

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FAQ - Raffles

Q: How soon can I start my fundraiser?

A: Once you’ve planned your start and operating dates, we can get the professionally printed raffle books to you in 2-3 weeks depending on your location. For instance it would take up to 3 weeks for WA because of the extra travelling time by courier.

Q: I am associated with both a school and a sporting club. Can either group conduct a raffle?

A: A raffle may only be conducted to raise funds for the benefit of a not-for-profit organisation. A not-for-profit organisation is a body of persons which is not formed for personal gain, and include charities, social clubs, registered sporting clubs, registered political parties, religious groups, education including parents and citizens associations, and trade unions. In Victoria raffles may only be conducted by organisations which have been “declared” as a genuine community or charitable organisation by the Commission. Always check with your relative State/Territory Government Department (listed later) before proceeding with any raffle.

Q: Do we have to pay any money up front?

A: No (to approved customers). We have structured a payment plan that assists with your cash flow. We request a payment of 20% within 30 days after you receive your raffle tickets, with the balance of 80% being paid two (2) weeks before your draw date.

Q: How many other Schools/Groups are involved in this raffle?

A: None. This is your very own raffle. You will receive great support from your participants as they will know that only someone in your community who purchased a ticket will win your prize on offer. And everyone loves to win a holiday!

Q: How much do we sell the tickets for?

A: Our suggested ticket selling price is only $2 each. We print this price on your tickets.

Q: Can we add additional prizes?

A: Yes. This raffle is your very own and we provide the flexibility to add extra prizes. If you add prizes, the holiday prize will become the major 1st prize and the other additional prizes follow depending on their value.

Q: What size book category should our group use?

A: We have a useful method whereby we work backwards from what we think your group will sell and then use the size category that best suits. We find this is highly successful in maximising your profits. Please contact our office or sales consultant in each State and we can discuss how this best works for your group.

Q: What do I need to do to commence the raffle fundraiser?

A: We will help you on which book size category to use, and we will work with you if you need permits, or a declared status. Plan your start and end dates, draw date and location of the draw and apply for your permit or declared status. Fax the booking information sheet and email your group's logo/emblem and your raffle is underway. We then do all the set up work for you.

Q: Does our group have to apply for a permit to run a raffle?

A: Our standard raffle book categories have been designed in such a way that you only need permits for the ACT or a Declared Status in Victoria. Rules and Regulations for the operation of raffles can be sourced from the following Government bodies:

State Government Department Phone Number Website
ACT Gambling & Racing Commission (02) 6207 0361 Visit website
NSW Office of Liquor, Gaming & Racing (02) 9995 0666 Visit website
QLD Office of Liquor & Gaming Regulation (07) 3872 0999 Visit website
SA Office of the Liquor and Gambling Commissioner (08) 8226 8500 Visit website
VIC Victorian Commission for Gambling Regulation (03) 9651 3630 Visit website
WA Department of Racing, Gaming & Liquor (08) 9425 1888 Visit website

Q: How many raffle tickets are in a book?

A: Twenty (20) tickets. We supply books of 20 tickets which from experience and our customer’s past sales results is the best quantity to maximise sales and in turn profits. We can supply books of 10 tickets which incur a slightly higher cost but we suggest you sell the 20 ticket books.

Q: Do you provide support materials?

A: Yes, when we send the raffle books, we also send the easy to use accounting program that automatically keeps you up to date on who has sold their tickets, outstanding tickets and your profit, amongst other very useful information. We will also include Excel accounting sheets if you don’t want to use the accounting program. We will email Parent’s Letters for you to send home with the raffle tickets, and Parent’s Reminder Letters. We also email a Co-ordinator’s Information Brochure which assists your co-ordinator with great information on how the raffle fundraiser works and suggestions on how to effortlessly and successfully run the fundraiser. We also provide posters to advertise your fundraiser, all free of charge.

Q: How long should we run the fundraiser?

A: We suggest a selling period for your participants of 4-6 weeks. Some groups extend the selling period but in Victoria a raffle can only run for a maximum of 3 months. When planning your raffle schedule, give your parents a final date for return of tickets and monies, but then allow another 2-3 weeks until your actual draw so that you can follow up on those who have forgotten to return their tickets/monies by the due date.

Q: What’s the best way to run the fundraiser as a standard term/season fundraiser or as an additional Fete fundraiser?

A: Always be mindful that if say you’re running it over 4 weeks, you need a clear 6 weeks from the time you hand out the raffle tickets until your draw date. Do not run another fundraiser at the same time and don’t run it over holidays. The raffle can be run as a standard term/season fundraiser and it works very well as a Fete raffle.

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FAQ - General Fundraising

Q: How soon can I start my fundraiser?

A: As soon as you select your fundraiser dates and fax or send on-line your booking form, we'll mail or courier your fundraising packages so you can get started! We send the fundraising packages each Monday. If you want to commence your fundraiser months out according to your plan of fundraising events, please send your booking form as soon as possible and we will schedule to send the required order forms etc well in advance of the day that you want to send them home.

Q: Do you provide the fundraiser order forms?

A: Yes, we provide your required number of pre-printed order form brochures that you send home to your families/members. We suggest one order form per family.

Q: Do you provide other support information?

A: Yes, when we send the order form brochures, we also send you the easy to use accounting software program that automatically tallies everything for you. We will also email you an Excel order form for the products and prizes if you don’t want to use the accounting software program, and also Parent’s Letters for you to send home with the order forms and Parent’s Reminder Letters. We also email a Co-ordinator’s Information Brochure which assists your co-ordinator with great information on how the cookie dough fundraiser works and suggestions on how to effortlessly and successfully run the fundraise. We also provide posters to advertise your fundraiser, all free of charge.

Q: Do you provide samples?

A: Yes, most of our Fundraising programs offer samples, contact us to find out more details.

Q: How long should we run the fundraiser?

A: Don’t run it over too long a period as your families/members will become too complacent. It is suggested that you run the fundraiser over 2 weeks, including 2 weekends.

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